Communication Service Providers’ current growth strategies are focused on digitizing operating models, processes and sales channels to become more efficient and customer centric. Whilst this approach is essential to compete in the digital economy it does not address the flat or declining growth as core services become commoditized.
Telecoms can build on the progress they have already made with digital transformation and apply it to their journey to becoming a disruptive market force. We look at what telecoms can learn and apply from digital natives, who use platform-based business models – the fastest and most successful way of growing business seen so far.
